Creating a letter of support
Sometimes participants require access to supports not specifically listed in their plan. In these cases, a letter of support can be beneficial in substantiating that the support is reasonable and necessary.
We’ve put together this handy guide so you know exactly what’s required and why.
Here’s what you need to know.
What’s a letter of support?
A letter of support is a statement written by an allied health professional, who has worked with the participant. The letter adds weight to a participant’s claim for funding.
The letter lists
- the specific item(s) required
- how much the item(s) cost
- how it will benefit the participant’s daily life
- It also shows how a product or service will help a participant overcome the impact of their disability.
Why is a letter needed?
A letter of support can help participants meet the ‘reasonable and necessary’ criteria for NDIS funds. It provides clarity and can reinforce how the item or service being requested helps the participants overcome the impact of their disability and their NDIS funds should be used.
Who can provide a letter of support?
An allied health professional must provide the letter. That includes professionals such as physiotherapists, psychologists, occupational therapists, exercise physiologists, dietitians, art and music therapists and behavioral support specialists.
The professional must know and work with the participant, understand their needs, and be able to explain why this product or service is reasonable and necessary.
In some instances, an LAC or planner can provide written approval on how a participant uses their funds also.
How is the letter prepared?
The letter must be prepared by the health professional that knows and has worked with the participant.
It can be delivered in many forms:
- a printed letter, OR
- an email, OR
- a PDF document, and
It should be sent to myAutonomy as a way to safeguard the claim and the participant.
Letter of Support Checklist
Creating a Letter of Support? Review this checklist before submitting your letter.
- Is the letter written by an allied health professional that knows and works with the participant, understands their needs, and is able to explain why this product or service is reasonable and necessary?
- Does the letter describe how the item(s)/service will benefit the participant’s daily life, and does it show how the item(s)/service will help a participant overcome the impact of their disability?
- Does the letter list the specific item(s)/service required, and does it detail how much the item(s)/service cost?
If you answered ‘YES’ to the above questions, send us the letter so we can work with you to ensure your use of funds gets what you need and within the guidelines.
Remember, a ‘Letter of Support’ can be delivered as a printed letter, an email, or a PDF document.
Have a question or query about letters of support? We’re happy to help. Reach out to our friendly team on 1300 60 33 89 or at [email protected]
