myAutonomy Plan Management

Service Agreement for Plan Management


This Service Agreement is between myAutonomy and the participant/nominated representative in the National Disability Insurance Scheme.

This Service Agreement will be in effect from the date the participant/ nominated representative engages myAutonomy for the duration of the participant’s association with myAutonomy, until we are notified otherwise in writing by the participant/nominated representative.

The engagement of myAutonomy plan management means that the participant/ nominated representative, will provide their NDIS plan details, NDIS Number to myAutonomy, and other relevant details as requested in the Agreement, to myAutonomy.

Schedule of Supports:

myAutonomy agrees to provide the participant financial administration. The supports and their prices are set out in the below Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e., things that are not included as part of a Participant’s NDIS supports) are the responsibility of the Participant/nominated representative and are not included in the cost of the supports.

Responsibilities of Provider:

myAutonomy to:

  • Provide financial administration services
  • Reconcile client balances
  • Pay supplier invoices on behalf of client
  • Process client reimbursement claims
  • Track expenditure against client budget
  • Provide monthly statements of expenditure and available funding upon request
  • Assist with purchases where appropriate
  • Provide troubleshooting for issues
  • Engage in client liaison – emails, phone calls etc
  • Consult the participant/nominated representative on request, regarding decisions about how funds are spent
  • Communicate openly and honestly in a timely manner
  • Treat the participant/nominated representative with courtesy and respect
  • Listen to the participant/nominated representative’s feedback and resolve problems quickly
  • Protect the participant’s privacy and confidential information as per myAutonomy Privacy Policy available on the myAutonomy website.

Responsibilities of Participant/Nominated Representative:

The participant/ nominated representative agrees to:

  • Take due steps to provide information as requested by myAutonomy in a timely manner
  • Treat myAutonomy staff with courtesy and respect
  • Discuss any concerns about our service with myAutonomy
  • Advise myAutonomy immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the participant stops being a participant in the NDIS.


myAutonomy will claim directly from the NDIA an agreed monthly fee for the provision of support as agreed in Schedule of Supports – Improved Life Choices (Support Category 14), upon acceptance of the Service Agreement.

By nominating myAutonomy to provide plan management services and manage the funding, we will claim from the NDIA portal for funding up to the amounts specified in the support category and budget approved in the participant’s current NDIS plan. After these supports are delivered, the service provider or Participant/nominated representative will claim payment for those supports from myAutonomy by forwarding an invoice to: [email protected]

Participant Budgets to be Managed:

The participant/nominated representative will provide myAutonomy details of their support budgets as per the participant’s current NDIS plan.

If the support categories or budgets change, the participant/nominated representative agrees any changes will be submitted immediately in writing to myAutonomy, signed, and dated by the participant/nominated representative.

Changes to the Plan:

The participant/nominated representative agrees to immediately notify myAutonomy and provide relevant plan details in writing, if the participant’s NDIS Plan is replaced by a new plan, or the participant ceases to be a participant in the NDIS.

Ending this Service Agreement:

Should either party wish to end this Service Agreement they must give one month’s notice in writing. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, Complaints and Disputes:

If the participant/nominated representative wishes to provide feedback, or is not satisfied with the provision of supports and wishes to make a complaint, the participant/nominated representative can contact Management on 1300 60 33 89 or by email [email protected] Attn: Management

Goods and Services Tax (GST):

For the purposes of GST legislation, the parties confirm that:

  • A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act;
  • myAutonomy will pay GST as per specified in National Disability Insurance Scheme Act 2013 (NDIS Act).

Contact and Banking Details:

The participant/nominated representative will provide bank details, if necessary, to myAutonomy for reimbursement.

The Provider can be contacted on:

  • Phone: 1300603389
  • Email: [email protected]
  • Address: Level 12, Suite 6, 350 Collins Street, Melbourne VIC 3000
SCHEDULE 1 – Schedule of Supports – Improved Life Choices:
Item Number Item Name and Notes Unit National Remote Very Remote
14_033_0127_8_3   Plan Management And Financial Capacity Building – Set Up Costs   A one-off (per plan) fee for setting up the financial management arrangements.   each $232.35 $325.29 $348.54
14_034_0127_8_3 Plan Management – Financial Administration – Monthly Fee   A monthly fee for the ongoing maintenance of the financial management arrangements. Monthly $104.45 $146.23 $156.67
*prices listed as the maximum in each case.


myAutonomy information is provided in good faith, to the best of our knowledge and is correct at the time of communication, however, changes may affect this accuracy therefore myAutonomy gives no assurance as to the accuracy of any information or advice given.

Any advice given by myAutonomy outside of financial administration advice shall be considered general in nature. myAutonomy shall not be liable for any failure of, or delay in the performance of this service agreement for the period that such failure or delay is;

  1. Beyond the reasonable control of a party,
  2. Materially affects the performance of any of its obligations under this agreement, and
  • Could not reasonably have been for seen or provided against (e.g., Government Acts prohibiting or impending any party from performing its respective obligations under the Service Agreement contract) or (e.g., prolonged lack of power supply).

Nothing in the myAutonomy Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the participant/nominated representative receive under The Australian Consumer Law (Competition and Consumer Act 2010 – Schedule 2).

myAutonomy takes in good faith the information provided by the participant/nominated representative to be true and accurate, and that claims presented by myAutonomy are a true reflection of goods and services provided to the Participant in line with the NDIS guidelines (National Disability Insurance Scheme Act 2013). Please refer to the terms of service, for more information.