A better quality of service.
For a better quality of life.
NDIS Plan Management
Plan management providers support participants in managing their NDIS funding, through the timely payment of invoices and other admin. The benefits of plan management include removing the paperwork, which can eliminate the stress of:
- Keeping track of your spending
- Keeping financial records
- Navigating the NDIS claim process
- Making sure your providers get paid on time
To be plan managed you include ‘Improved Life Choices’ in your NDIS plan. ‘Improved Life Choices’ covers all plan management fees, so there’s no expense to you.
If your current plan doesn’t include ‘Improved Life Choices’, simply request a review of your NDIS plan from your Local Area Coordinator or call 1800 800 110 and insist that it’s included.
If your NDIS plan already has ‘Improved Life Choices’ included and you’d like to select myAutonomy as your plan manager, visit our sign up page and fill in your details.
Your NDIS plan covers funding support that’s ‘reasonable and necessary’ for your needs, and directly relevant to achieving your goals and objectives in your current NDIS plan.
Find out more information about what can be covered in your plan on the NDIS website.
No, plan management doesn’t cost you anything, as it’s covered by the NDIS for all eligible NDIS participants.
You can access service providers – to replace or add new services – through service directories and referrals. If you’ve used services funded by your state in the past, it’s likely you’ll be able to access these services under the NDIS. Start by contacting the providers you wish to continue using and ask them about their charges and offering under the NDIS.
If you’re looking for a new service provider, our team is happy to make some suggestions based on your needs and goals. We can also work alongside any of your existing service providers.
There’s a range of community provider directories to help you find the right support for you, such as:
- CareAbout – Free, no-obligation advice for the best service providers for your needs and budget
- Karista – Australian disability support service directory
- Clickability – Australian disability service directory with reviews and feature ratings..
NDIS funds can be used to purchase a tablet or other smart device to assist with telehealth services under core funding.
It’s still possible for participants across the country to buy items, even if you are not still in lockdown, until September 2020
Generally:
- a professional such as OT, Speech pathologist, Psychologist, Physio etc has recommended the use of a device to deliver support.
- a tablet should be up to $600 and be Wi-Fi enabled.
- a laptop should be up to $750.
- You can claim the cost of the machine and protective cases, other hardware such as additional backup or cords should be purchased with your personal funds. (not covered by NDIS)
Plan managed participants can purchase the item from any supplier including
Apple, JB Hi-Fi, Harvey Norman, the Good Guys, Bing Lee etc. (these are only some options you can choose where you buy the item) Contact the store to discuss ordering and sending the bill to the plan manager for payment.
Your NDIS plan covers funding support that’s ‘reasonable and necessary’ for your needs, and directly relevant to achieving your goals and objectives in your current NDIS plan.
Find out more information about what can be covered in your plan on the NDIS website.
To transfer over to us from another plan manager during the dates of your current plan, you will need to cancel your services with your previous plan manager so we can commence service.
Switching with myAutonomy is easy. Simply contact us via phone or email, and our team will be able to help you with the rest.
To be plan managed you include ‘Improved Life Choices’ in your NDIS plan. ‘Improved Life Choices’ covers all plan management fees, so there’s no expense to you.
If your current plan doesn’t include ‘Improved Life Choices’, simply request a review of your NDIS plan from your Local Area Coordinator or call 1800 800 110 and insist that it’s included.
If your NDIS plan already has ‘Improved Life Choices’ included and you’d like to select myAutonomy as your plan manager, visit our sign up page and fill in your details.
Plan management is added to your plan separately under the budget so it won’t cost you anything. The budget is added into your plan if you choose this option.
In the event that you wish to change to plan-managed, you have to contact your NDIA planner or LAC to change your plan from agency to plan managed. Unfortunately, myAutonomy can’t do this for you, however we can assist you with the process
If you’re a customer of My Autonomy, you can easily keep track of your budgets and spending in the My Autonomy Dashboard. Sign up with us for Plan Management to get access to this handy tool for greater clarity and control over your funds and spending.
Yes, you can transition from an old to a new plan. If you’re a current myAutonomy client we take care of the new plan set-up and will email you once it’s done.
There are three options to submit your invoices to claim payment:
- Get the provider to send the invoice directly to us at [email protected]
- Forward us the invoice once you receive it
- Call us to discuss credit card payment options
Providers, please include the following on your invoice:
- Your company’s ABN number
- A unique invoice number
- The NDIS participant’s name and NDIS number
- The date your service was provided
- A detailed description of service provided
- Hourly rate charged (if appropriate)
- Your company’s contact details
- Banking details for reimbursement
Participants/nominated representatives, please include the following in your accompanying email to us:
- “PAID – REQUEST FOR PERSONAL REIMBURSEMENT”
- NDIS participant’s name and number
- Details of what you purchased
- Banking details for reimbursement
- Please forward your invoices and receipts to us at [email protected].
A plan manager will help you monitor your funds, and provide financial reporting. A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services.
Basically, an NDIS plan outlines your goals, aspirations and supports you require (including any funding you might receive). Your first plan is the start of a lifelong relationship with the NDIS. As your life changes, your plan will too. Everyone on the NDIS has their own unique plan.
Participants receive funding in their plans to access ‘reasonable and necessary’ services and supports to help pursue their goals.
These supports fall into 15 categories aligned with their purpose. These are:
- Assistance with Daily Life
- Transport
- Consumables
- Assistance with Social & Community Participation
- Assistive Technology
- Home Modifications
- Coordination of Supports
- Improved Living Arrangements
- Increased Social and Community Participation
- Finding and Keeping a Job
- Improved Relationships
- Improved Health and Wellbeing
- Improved Learning
- Improved Life Choices
- Improved Daily Living
- Each support category is made up of many supports and services which are included in the NDIS Pricing Arrangements and Price Limits and Support Catalogue.
The NDIS is funded via a pooled approach from Commonwealth and state and territory governments. The Commonwealth provides just over half of the funding for the NDIS and the rest comes from state and territories. This arrangement is governed by a number of bilateral agreements that are revisited every five years.
Finding great providers and making agreements with them to ensure you get great services is part of the way the NDIS is supposed to work.
Like any relationship or exchange with an individual or organisation which involves services or goods, putting a clear agreement in place before you start helps everyone to understand what to expect. A service agreement sets out the what, how and when of the supports and services you will be receiving. It helps protect everyone and can even assist in making a good relationship even better.
NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide) assist participants and disability support providers to understand the way that price controls for supports and services work in the NDIS. Price regulation is in place to ensure that participants receive value for money in the supports that they receive.
The Support Catalogue lists all of the available supports that providers can use when lodging a payment request. It also provides information on the current (and previous) price limits for each support item and indicates which claim types (travel, non-face-to-face, etc.) apply for each price-limited support item.
Price limits are the maximum prices that registered providers can charge NDIS participants for specific supports. Participants and providers can negotiate lower prices. NDIS pricing arrangements and price limits must be followed when supports are delivered to NDIA-managed or plan-managed participants.
Unfortunately, if you have run out of NDIS funding before your plan end date due to poor budgeting or overspending, the NDIA is unlikely to provide you with additional funds.
However, if the funding you were allocated in your NDIS plan is insufficient to meet your needs, or your circumstances have changed and the funding you have been allocated is no longer sufficient, you should request a review of your NDIS plan.
The NDIS can fund any device, piece of equipment or technology that’s related to your disability; this can be something that helps in a therapeutic sense or something that allows you to perform a task you’d otherwise be unable to do. Check our recent article posted on consumables and assistive technology.
myAutonomy Processes
If you have ‘Improved Life Choices’ included in your NDIS plan signing up with us is simple. Head to our ‘Sign Up’ page, then follow the prompts.
We’ll need some basic information from you, such as your email, participant NDIS number, date of birth, and address.
If you have difficulty with the forms in the online portal, please send an email to [email protected] with your details, including your:
- Name
- NDIS number
- Plan dates (both start and end)
- A copy of your plan (if possible)
A member of the myAutonomy team will contact you via phone or email within two business days to forward you a service agreement and complete your sign up.
Yes, you can change plan managers anytime. To transfer over to us from another plan manager during the dates of your current plan, you will need to cancel your services with your previous plan manager so we can commence service. We can prepare an email for you to forward to your previous plan manager.
Yes, we’ve made it easier than ever to manage multiple participants’ plans.
As long as each plan has ‘Improved Life Choices’ included, you can use one email address and one login to manage all the plans you have.
Each participant with a plan is a myAutonomy client that can be assigned to you as a nominee. You can easily switch plans in our exclusive app or online portal.
There are three options to submit your invoices to claim payment:
- Get the provider to send the invoice directly to us at [email protected]
- Forward us the invoice once you receive it
- Call us to discuss credit card payment options
- Providers, please include the following on your invoice:
- Your company’s ABN number
- A unique invoice number
- The NDIS participant’s name and NDIS number
- The date your service was provided
- A detailed description of service provided
- Hourly rate charged (if appropriate)
- Your company’s contact details
- Banking details for reimbursement
- Participants/nominated representatives, please include the following in your accompanying email to us:
- “PAID – REQUEST FOR PERSONAL REIMBURSEMENT”
- NDIS participant’s name and number
- Details of what you purchased
- Banking details for reimbursement
Please forward your invoices and receipts to us at [email protected].
Yes, you can transition from an old to a new plan. If you’re a current myAutonomy client we take care of the new plan set-up and will email you once it’s done.
Yes, as a support coordinator, you can sign up your clients on their behalf if you’re a recognised guardian or authorised nominee. We encourage support coordinators to go through the sign-up process with their clients. The myAutonomy team is available to help or answer questions. Please check our contact page for details.
myAutonomy takes fraud detection and prevention very seriously. We have a number of security controls in place to minimise the risk to our clients.
If you ever have concerns or are suspicious of potential fraud, there are several things you can do:
- Call the provider and let them know you’d like to question the service or amount
- Call the NDIS Fraud Reporting Hotline on 1800 650 717
- Call the NDIS Commission to report suspected financial abuse on 1800 035 544
- Report scammers on the ACCC website
- Call or email us for further advice (if you’re a myAutonomy client)
- Call the police.
Documents & Resources
At myAutonomy, your privacy is our top priority. Only you and relevant myAutonomy team members have access to your information and we will not release personal or budget details to providers, family members or other parties without your explicit written consent. Please contact our friendly Enquiries Team for consent to share forms.
If you’re using Chrome or Edge.
1. Download and save the template.
2. Fill in the template with your invoice details. Make sure you include your ABN.
3. Select Print and then Print to PDF. Rename the file. Make sure your invoice is saved as a PDF.
4. Open the saved file and check that you are not able to edit over the top of your recently completed invoice. 5. Send to [email protected].
If you’re using Safari.
1. Download and save the template.
2. Fill in the template with your invoice details. Make sure you include your ABN.
3. Select Print.
4. Make sure the orientation selected is landscape and that the scale is 100%.
5. In the bottom left-hand corner click on the PDF drop down and select Save as PDF. Rename the file.
6. Open the saved file and check that you are not able to edit over the top of your recently completed invoice.
7. Send to [email protected].
For multiple invoices, please update the invoice number to ensure each invoice is unique.
Tips and tricks to fast-track payment for your invoices.
Does your invoice include this information?
1. The correct name of the NDIS participant
2. Your sole trader, business, or company name
3. Your Australian Business Number (ABN)
4. Invoice number
5. Date the invoice has been issued
6. Date the service was delivered (where possible)
7. Basic description of service or product (including units or hours of service delivery)
8. Relevant NDIS line item(s) for service or product
9. Whether GST was applied to the product or service
10. Total amount owing
11. Details for payment (your BSB and Account Number, and payment terms)
12. Contact details (including a telephone number and email address)
13. Units of Service Delivery
Also, if you’re including service delivery in terms of units, please round to two decimal points (for example 0.22) as anything more adds complication (and time)
Download the template here: myAutnomy Invoice Template
myAutonomy makes NDIS Plan Management a breeze
We pride ourselves on providing an approachable, positive, empowering and dependable experience – with caring people, clear communication and streamlined systems in place. Every day, we work to make life within the NDIS simpler and less stressful by managing payments for your disability support and looking after your NDIS funds. Best of all, it costs nothing.
