What you need to know about PACE Part two

What you need to know about PACE: Part 2

As you may have read about in part one of our guide, the National Disability Insurance Agency (NDIA) is rolling out a new computer system known as PACE.

In part two, we’re exploring more of the key changes that will occur alongside the PACE system.

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Key NDIS changes with PACE

Some of the core changes include:

  • A new portal, website, and app: the portal allows participants to see their personal information, view budgets, make claims, and see messages from the NDIA. This is expected to be more user-friendly, transparent, and helpful than the previous platform. You can learn more here.
  • Participant check-ins: check-ins will occur during the participant’s plan to see how they are progressing with the plan and whether it is meeting their needs. These will occur annually.
  • Rollover of funding: if there are leftover funds in a plan, these funds will be rolled over to the next plan. The same will apply if there is any overspend: funds will be reduced in the next plan.
  • Changes to NDIS support types: the current categories Core, Capital, and Capacity Building support types will be used alongside a new category “Recurring”.
  • Changes to NDIS support categories: five new support categories will also be added. These are:
    • Home & Living

    • Assistive Technology, Maintenance, Repair & Rental

    • Specialised Disability Accommodation

    • Behaviour Supports

    • Recurring Transport

    Some categories have also been renamed:

    • Support coordination is renamed to Support Coordination and Psychosocial Recovery Coach

    • Improved relationships is renamed to Relationships

    • Improved learning is renamed to Lifelong learning

    • Improved life choices is renamed to Choice and Control
  • Changes to service bookings: on PACE there will no longer be a need for service bookings. Participant-endorsed providers will be linked to the participant’s account in PACE.
  • Single claims will cease: in PACE there will be no single claims for providers to reduce the administrative burden on them. Instead, all claims will be made via bulk uploads.
  • Simpler plan views for providers: the new system will also make it simpler for Support Coordinators (if they have consent) to view the participant’s entire plan. This will help SCs provide better support overall.
  • New reporting templates: new templates for reporting are being introduced with the aim of standardisation and consistency. The new templates are expected to take the same time to complete as the previous ones.

Things that won’t change

Keep in mind that the NDIS will still largely operate in the way it currently does. That means being eligible for an NDIS plan, applying the reasonable and necessary test, what is and isn’t funded, and your specific NDIS plan will mostly remain the same.

You can find out more about how the NDIS operates in the resources section of our site. We’re also happy to answer any questions you may have.

Learning more about PACE

To learn more about PACE, the NDIA is offering some educational events. You can find out more about those here.

At myAutonomy, we’re always focused on our participants and how we can help them to thrive. If you have questions, we can help.

Reach out to our friendly team on 1300 60 33 89 or send us an email [email protected].