Getting the most out of your NDIS plan can come down to a few essential elements. Choosing the right supports, having a support coordinator who understands and advocates for your needs, and using a plan manager who helps to ensure you can thrive.

Finding the right NDIS plan manager can be the difference between reaching your goals and improving your quality of life or not.

Our handy guide will help you know what to look out for and which questions to ask.

How a plan manager can help

Your plan manager can manage your NDIS admin so you don’t have to. That means reviewing, approving, and paying your invoices for you.

They can offer critical advice about the NDIS. And help you understand what is and isn’t covered within your funding––which can ensure you don’t have nasty financial surprises down the line.

The right plan manager, then, can save you the time, money and stress associated with managing an NDIS plan.

What to look for in a plan manager

Some of the key things to look out for include:

• Knowledge and experience: you want to choose a plan manager that has a good working knowledge of the NDIS––especially the complexities associated with having an NDIS plan. Navigating the NDIS isn’t necessarily simple, so it really helps to have a strong advocate as part of your team.
• Availability and communication: can you easily reach your plan manager by phone and email? It’s important that you can get the answers to questions you have quickly and easily. The right plan manager is accessible to you when you need them.
• Curiosity: your plan manager should bring a level of curiosity when considering how a desired support might help you reach your NDIS goals. This will help ensure you can gain the right supports for you.
• Dedication: the right plan manager should be dedicated to helping you make the most of your plan. That means that they care about you and your needs and don’t consider you as just another number.
• Referrals and reviews: it’s also helpful to consider what other people are saying about a plan manager. Their experiences might help inform you on what could be a positive fit.

What questions to ask a potential plan manager

Before making the choice, it’s important to learn more from your potential plan manager. Here are some key questions you can ask to discover more about their services.

• How do you take care of my administrative tasks?


• How can I reach you when I have a question?


• Can you help me to navigate the NDIS?


• Do you review invoices to ensure they’ll be approved by the NDIS?


• How can you help me reach the goals in my NDIS plan?

We’re a call away

At myAutonomy, it’s our goal to help all of our NDIS participants to thrive. We don’t operate a call centre. Instead, we’re on hand to help you get the most out of your plan. That includes answering questions when you need them and helping you navigate the complexities of the NDIS.

Get in touch with our friendly team.

Contact us today on 1300 60 33 89 or send us an email at [email protected]