Getting paid faster: an essential guide

At myAutonomy, we’re focussed on simplifying NDIS payments for the benefit of everyone.

We know how important it is for providers and support coordinators to have invoices paid efficiently.

That’s why we pay invoices very quickly –– send us your complete invoice by 12 pm and we’ll ensure it’s processed on the same day.

To ensure this process runs smoothly, we’ve created this handy guide.

Why are completed invoices essential?

As an NDIS provider, we have to comply with all NDIA requirements. One of those requirements is to have complete invoices.

Not having complete invoices can have some undesirable repercussions.

Since the beginning of 2022, the NDIA Compliance Review Team has been increasing its review of payments that are considered, in their words, unusual and incorrect.

This has resulted in providers returning money, sometimes 12 months after the event, which places undue stress and financial strain on all parties.

Here’s how we help

To ensure providers and participants are protected, we undertake our own internal risk evaluation.

We may ask you for more information to help ensure the Compliance Review Team agrees that the appropriate use of funds has occurred.

Doing this helps ensure your invoices are paid correctly and that there are no surprises down the line.

Providing Complete Invoices

To ensure invoices are processed promptly, it’s helpful to include key information, such as:

  • The full business name
  • ABN
  • The participant’s name and NDIS number
  • A clear description of services provided
  • The relevant NDIS item code for each service
  • A breakdown of hours worked per person each day
  • Specific dates and times that services were provided
  • The rates being charged per hour, or per item
  • Specific details on the number of staff members and the exact hours each worked

For best practice, we suggest using our invoice template, which can be edited and saved for future reference.

Need help?

If you have a question, we’re only a phone call away. Our friendly team is more than happy to help.

Get in touch on 1300 60 33 89 or at [email protected]

Contact us