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Understanding how myOneStepPay works

For people with disabilities, it’s essential to gain access to certain physical products. But, while the NDIS offers funding for Assistive Technology, the process of ordering and receiving those products can be confusing and time-consuming. Currently, a participant may wait weeks to receive something they need. 

At myAutonomy, we’re here to help. We aim to enhance the lives of our participants and make the role of support coordinators easier.  

To simplify the process of receiving products, we developed myOneStepPay. It makes ordering Assistive Technology easy.

What is myOneStepPay? 

NDIS funded Assistive Technology includes a vast range of products including technology to help with daily living, mobility, communication, vision and more. 

Assistive technology includes:

  • Smartwatches
  • iPads and tablets
  • Laptops
  • Headphones
  • Smart-home products

For further information about accessing Assistive Technologies click here.

myOneStepPay allows participants to order items like these using a quick and easy virtual payment method.

If your item meets the NDIS criteria for purchases, our team will order the product for you and have it delivered straight to a participant’s door.

We provide you with the funds so that you can buy products as they’re needed, without the typical wait. We then handle the claim through NDIS. 

How can I start using myOneStepPay?

Support coordinators, participants’ family members, and occupational therapists may all be eligible to participate in myOneStepPay.

Get started by sending us an email with the following information: 

  • Participant name
  • Product location: website or name of the business
  • Product description: direct website link (to an Australian website), product code or descriptive explanation 
  • Product price
  • Delivery instructions: address for home delivery or personal details for Click & Collect
  • Supporting documentation – usually an OT report

We’ll then advise whether we have all the information required to proceed. We will then place the order on your behalf, and subsequently make the claim through the NDIS. 

To keep our service fast and efficient for everyone, myOneStepPay is designed for one-off Assistive Technology items, not everyday purchases. 

Making your role easier 

Our support coordinators play an essential role for people with disabilities. Support coordinators help enhance daily living, provide essential human connection, and assist participants in getting the most out of NDIS services.

At myAutonomy, we’re committed to streamlining services for our support coordinators to give you more time to support participants in meaningful ways.  

Developing myOneStepPay is just one of the ways we’re making the role of support coordinators easier.  

Interested to learn more about myOneStepPay? Contact us today on 1300 60 33 89.