What to look for in an effective plan manager

It’s no secret, navigating the NDIS can be complex, challenging, and stressful. Even if you’ve had a plan for years, things are continually evolving and it’s tricky to stay up-to-date.

That’s why it’s important to have the right plan manager, who can effectively manage your funds and help you get the most out of your NDIS plan.

Here’s what to look for when choosing an NDIS plan manager.

Personable & reachable

NDIS plans are highly-personal and unique to every participant.

That’s why it’s best to look for a manager who doesn’t just see you as another number but as an individual who wants to get the most out of their plan.

The best plan managers are easily contactable by phone and email and don’t run on a call centre mentality.

They should be able to answer your questions, spend time with you, and treat you like the individual you are.

Open-minded and curious

As a participant, it’s tricky to know what does and doesn’t fall under NDIS funding. Does a new alternative therapy qualify? Are you able to access funding for linens? Or meal planning?

These are common questions that your plan manager should be able to help you answer.

A good plan manager will stay open-minded and curious to see whether your plan will cover this type of funding –– and they’ll also help you get the best result possible.

Funding clarity

The right plan manager should also give you true clarity about your funds. Whether that’s letting you know exactly how much of your funding remains or helping you understand which funding categories you’re eligible for.

Keep in mind: funding has been allocated for you to best meet your goals. Your plan manager should be helping you use that funding in the best possible ways for you.

Fast processing

Fast payments are very helpful in the NDIS space. Faster payments ensure that providers will work with a plan manager. They also mean that supports can be delivered as quickly as possible.

When choosing, ensure that your plan manager can turn around invoices in a few days maximum. At myAutonomy, for example, invoices sent by 12 pm are processed on the same day, for next day payment.

The myAutonomy difference

At myAutonomy, we’re focussed on treating participants as individuals.

We act with compassion, recognising that every person is unique, we work flexibly to accommodate individual needs, and we remain curious, ask questions, and seek to understand how supports can relate to someone’s disability.

Learn more about the myAutonomy difference.

Switching is simple

Time for a change? We’re here to help.

Switching plan managers is simpler than you might think. We can manage the process for you so you don’t have to.

Get in touch: email us at [email protected] or call our friendly team on 1300 60 33 89.

Contact us